Privacy Policy
Last Updated: June 29, 2026
Key Highlights (Data Safety Commitment)
- No Commercial Selling: We never sell your personal or medical data to third-party brokers.
- Location Consent: GPS location is requested solely to find nearby caregivers and coordinate home visits.
- Encryption: All personal health records and account details are encrypted during transit and at rest.
- Data Erasure: You can request complete deletion of your account and files at any time.
1. Introduction
Welcome to Fastex Care ("we," "our," "us"). We are dedicated to providing secure, efficient, and compassionate home healthcare support. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our mobile application ("Fastex Care App") and our web portal ("Fastex Care Panel").
By accessing or using Fastex Care, you agree to the collection and use of information in accordance with this policy. If you do not agree with any terms in this policy, please do not use the application or services.
2. Information We Collect
To facilitate doorstep medical and home care assistance, we collect personal and health-related details:
Name, email address, physical home address, phone number, gender, age, profile pictures, and authentication details.
Medical prerequisites, medical reports uploaded by the user, prescription information, details of booked health packages (e.g. general dressing, saline injection, companion support), and treatment notes shared during booking.
Qualification records, identity verification documents, attendance logs, and service status parameters.
3. How We Use Data
Fastex Care processes your information for clear, legitimate operations:
- To book and schedule caregiver visits at your home.
- To coordinate healthcare packages (e.g., matching patients with licensed caregivers based on location and skill set).
- To send transactional notifications (OTP verifications, booking updates, settlement details, payment receipts).
- To support medical professionals/caregivers with necessary health context before a home care visit.
- To analyze app performance and improve navigation workflows.
4. Location & GPS Data Critical
Because Fastex Care delivers direct physical home care services, GPS tracking is essential:
Why we access location services:
- For Customers: To determine the correct physical address for the caregiver's visit and show packages applicable in their city.
- For Caregivers/Workers: To track active travel routes to the patient's home, log real-time attendance, and verify visit start/completion.
* Note: Location tracking requires explicit device permission. You can turn this off in your phone's settings, though doing so will limit address accuracy and prevent home service bookings.
5. Sharing of Information
We share your data only to the extent necessary to deliver the home care services:
- With Assigned Caregivers: The patient's name, address, contact number, and relevant medical notes are shared with the caregiver assigned to their visit.
- With Admin Terminals: Superadmins and authorized regional administrators monitor bookings and caregiver assignments.
- For Legal Reasons: We may disclose data if required by Indian healthcare laws or formal court processes.
We do not sell, rent, or lease any client database to advertising networks or third-party marketing companies.
6. Data Retention & Deletion
We retain personal and health data as long as your customer profile is active or required for audit logs.
Account Deletion Request: If you wish to delete your account and clear all stored data, you can do so in the settings panel of our app or by sending an email request to our support desk (contact below). We will delete your account records within 30 days, except for transaction history required for tax reporting.
7. Data Security
Security is paramount for medical apps. We use secure cloud storage hosts, enforce Strict Transport Security policies (HTTPS), implement strict database rules via Firestore, and restrict internal administrator access to patient records on a need-to-know basis.
8. User Rights & Choices
As a user, you have the right to access the data we store, request updates to incorrect phone numbers or home addresses, object to non-functional processing, and revoke location access at any time.
9. Contact Us
If you have any questions about this Privacy Policy, data safety, or wish to request data deletion, please reach out: