Cancellation & Refund Policy

1. Subscription Cancellations

Fastex Care offers monthly bundle subscriptions (e.g. Basic Health Shield) with fixed fees. You can cancel your package at any time directly through the app.

• If you cancel before any visits have occurred in the billing cycle, you are eligible for a full refund of the monthly fee minus a small processing charge.
• If caregiver visits have already started, no refunds will be issued for that active month, but your subscription will not renew for the subsequent month.

2. Visit Cancellations

Individual scheduled home visits can be rescheduled or cancelled.

• More than 24 hours notice: Free cancellation. The visit credit is returned to your package balance.
• Less than 24 hours notice: A late cancellation fee of up to 50% of the visit value may be deducted, as the caregiver's schedule was blocked for your visit.

3. Caregiver No-Shows

If a caregiver fails to arrive at the scheduled time due to emergencies, transport issues, or climate conditions, we will coordinate a replacement caregiver within 4 hours. If a replacement cannot be provided, we will credit a free visit to your account or process a direct refund for that visit.

4. Refund Processing & Mode

Once a refund request is verified by the Fastex Care support desk:

• Refunds will be processed back to the original payment source (Credit/Debit Card, UPI, Netbanking).
• Refunds typically take 5 to 7 business days to reflect in your bank account, depending on bank processing cycles.